Estes Express Lines - Delivery Service Review from Detroit, Michigan
I purchased a product on eBay it was palletized and package to be shipped through Estes express on the delivery day they call me and tell me that one of their drivers was ill and they could not make the delivery can they reschedule to the next day I allow them to reschedule the delivery for the next day give me a window between 9 to 5 I called him at 2:30 in the afternoon they told me that the driver was an hour and a half away highway and then waited two hours and 45 minutes before calling again to find out where the driver was and they told me he was just on his way to my location with in 35 minutes now it is an hour and 15 minutes later the driver still has not arrived and they have gone over their window of delivery by an hour. if I was you I would find a much more reputable carrier to ship freight and cargo because this company is a joke.
I called the office the second time and was told by the lady she doesn't know what to tell me because that is not her job she doesn't do the scheduling.
this woman's name is Patsy and she works on the phones at the office in Romulus and then she told me to contact her terminal supervisor Todd which then I tried to reach out to Todd and obviously I was put on hold and did not receive any answer back for 11 minutes. The office staff at the Romulus location are very unprofessional and ill mannered people
Reason of review: Order processing issue.
Location: Detroit, Michigan
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