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I am not very happy this evening. On July 18, 2017 I was called by Estes Express Lines of Amarillo Texas, 806-371-8740. They informed me that the shipment I was expecting would be delivered Friday, July 21, 3017 between 2:00an 6:00 PM. After waiting all afternoon I...
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1.0
#1077704
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First there website said delivery Monday! Tues it changed to Delivery at 11:43 So I wait and wait and wait finally I call to have to lady give me a run around about their website, When in fact I really believe they lost it? So two days go by before I hear from Estes,...
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1.0
I didn't like
  • Custumer service
  • Web site
#1073821
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I had a delivery scheduled today between 1-4 . The driver gets to house at 12:30, calls me shortly after and I leave to go home and told him to wait on me that I would be there before the 1. Instead my husband that just had surgery yesterday was arose from a vague...
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1.0
#1058228
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Estes Express Lines - Employees treatment

Estes Express Lines
#1061944
1.0
Details
I witnessed the terminal manager yell at an employee for drinking water on company time. The employee had just come off the dock to get in his truck to deliver frieght. The dock foreman had let him. The employee was berated a n front of others for drinking water on company time. I am new here so i said nothing and just made my self invisible. Charleston WV
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Product or Service Quality

Short Review on July 08, 2016

Estes Express Lines
#879093
1.0
Details
Horrible!!!! Never use again, my package has been there 4 days and im still trying to get it delivered. They keep saying they dont know why the truck hasnt been unloaded.
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Customer service
Delivery Service

Estes Express Lines Delivery Service Review

Estes Express Lines
#867035
1.0
Details
I have been waiting for 8 days for a shipment. Had contacted the company several times. No delivery and no call from driver as promised. Worst experience ever!
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Customer service
Delivery Service
Product or Service Quality
Tracking Tool
Website

Estes Express Lines Delivery Service Review

Estes Express Lines
#840940
1.3
Details
Can't believe they're still in business!! They have kept me waiting for days and they are very rude. They "guarantee" on time delivery, ya right!! I'll NEVER be doing business here again!!
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Additional Fees
Billing Practices
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Estes Express Lines - Estes Denies claims
Estes Express Lines - Estes Denies claims
Estes Express Lines - Estes Denies claims
Estes broke my glass fountain during shipping . It was created and marked fragile. They destroyed the evidence and are now trying not to pay the claim. this is wrong and thees companies should not be able to get away without taking responsibility. I have reached out to...
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Anonymous
Anonymous

Estes tracking said the package was in Baltimore I called to verify that it was there they told me it was and I could come pick it up so I drove to Baltimore 100 miles round...

1.0
#1027954
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They lost my shipment (a big double shower door--maybe it slipped down between the sofa cushions?), gave me the runaround on the phone for several days (and never updated their online tracking page), and finally admitted the unit was lost only after the dealer's...
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1.0
#1026804
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Estes Express Lines - ESTES EXPRESS IS NOT PAYING ACTUAL DAMAGES DESPITE PROOF
Estes Express Lines - ESTES EXPRESS IS NOT PAYING ACTUAL DAMAGES DESPITE PROOF
We are a small business and not getting paid legitimate damages by BIG companies like ESTES EXPRESS will wipe us out of business. Estes Express Lines DOT #121018 transported our...
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1.0
#977968
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Purchased several boxes of hardwood flooring at my local Home Depot and opted to have it delivered, received an email that my shipment was on its way and scheduled to be delivered on Thu or Fri, that changed on Fri afternoon to Mon or Tue. After three days of house...
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1.0
Mccook, Illinois
I didn't like
  • Delivery window does not get lived up to
#962600
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I purchased a product on eBay it was palletized and package to be shipped through Estes express on the delivery day they call me and tell me that one of their drivers was ill and they could not make the delivery can they reschedule to the next day I allow them to...
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#939030
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Terrible customer service! They held my package in their terminal for 4 days and never contacted me for delivery. I contacted them and the woman I spoke to was short with me. She told me they were waiting on paperwork and never called me back. I finally got a delivery...
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#932342
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Waited for my scheduled delivery from 9am to 5pm. They never showed up. I called to see what happened they said they sent the package to their agent and it was not in their delivery area. I got transferred like 5 times. No one bothered to call me. Now they want me to...
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1.0
I didn't like
  • Delivery
#902505
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